November 25, 2009
11:30AM
Delta Regina
1919 Saskatchewan Dr.
Regina, Saskatchewan
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Dwight Kayto, PMP, FISM
Consultant, ITIL Instructor
Art of Change
Topic: Service Catalogs and CMDBs
Dwight Kayto, one of the leading ITIL experts in the world, will speak about two very topical and connected topics; service catalogs and CMDBs. The IT Service Catalog describes the services customers can request from IT. Sounds simple but defining services is not all that easy for IT. Designing a CMDB is recognized as complex but is often (incorrectly) done ‘bottom-up’ or to far too much detail and more often than not fails to deliver any real results.
Dwight will speak about these two topics sharing sage advice gained from his extensive experience delivering both of these projects many times. Of particular importance is the insight Dwight will share about the relationship between these two activities; a relationship that is not often recognized or understood.
Presenter: Dwight Kayto, PMP, FISM
Dwight is a certified ITIL Expert, PMP and Fellow of the Institute of Service Management. He has 35 years experience in IT and business; over 20 of those in Service Management. He has extensive ITIL project experience and is an accredited instructor having taught all ITIL courses many times over. Dwight is President of Art of Change, Western Canada’s leading ITIL company. The Art of Change Consortium has 7 locations in North America.
Luncheon Agenda:
11:30 am – 12:00 pm: Registration and Reception
12:00 pm – 12:20 pm: Lunch
Fresh Baked Dinner Rolls and Butter
Seasonal Greens with House Dressing
Chicken Brochette (served on a bed of rice)
Chef's selection of Fresh Vegetables
Deep Dish Apple Pie
Freshly Brewed Regular and Decaffeinated Coffee
Specialty and Herbal Teas
12:20 pm – 1:15 pm: Presentation and Questions
1:15 pm Adjournment
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