April 29, 2008
11:45 lunch, 12:00-1:00 seminar
Candle Room, Atrium Building
111 Research Drive, Innovation Place
Saskatoon, Saskatchewan
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Lessons from Health Care on How to Deal with Mistakes
When a mistake happens at work, what should you do? Do you look for who made the mistake and punish them? Or, do you work together to make sure it can稚 happen again? If YOU make a mistake, do you report it, or do you keep it to yourself? In every industry, mistakes and errors are a big deal. In hospitals, it痴 even bigger since a mistake can directly affect the health of you and your loved ones.
In this one-hour seminar, we値l look at how the reporting of medical errors is changing. With real cases from health care and beyond, you値l see that most errors come from flaws in the system. You値l also see why they don稚 get reported. We値l see how medical error disclosure around the world is shifting away from blaming people, to a no-fault model that seeks to improve the whole system of care. We値l also make the case for error-disclosure policies in hospitals and our own workplaces.
The goal is to build a culture of safety; a culture where all team members can openly report their mistakes, and work together to continually improve the quality of patient care. By looking at health care under a microscope, you値l see how bringing errors out into the open can improve your own daily work as well.
Dr Jay Kalra, an educator, researcher and quality health care advocate, is a Professor of Pathology at the University of Saskatchewan and has served as Head of the Department of Pathology and Head of the Department of Laboratory Medicine, Saskatoon District Health. Jay is a pioneer in establishing guidelines for thyroid-function testing, quality assurance programs and laboratory utilization in health care. Dr Kalra is advancing the agenda, nationally and internationally, related to quality care and patient safety including risk management, ethical issues, disclosure of medical/clinical error issues and related policies and practices.
Innovation Place has a map on their website at http://www.innovationplace.com/IPmap.pdf
The seminar is in the Atrium Building, 111 Research Drive (#6 on the map). There is metered parking at both the East and West ends of the building.
The seminar is in the Candle Room, which is on the main floor, nearer the West end of the building. There should be signs posted on the entrance doors and an ASQ banner by the Candle Room.
Please register early so we can arrange catering - no later than April 25th please.
For more information, contact Dave Hunchak (306) 373-5636 or Dave.Hunchak@SwiftFoxConsulting.com
To join ASQ, copy the following secure link into your browser: https://secure.asq.org/ecommerce/newmember/execute/newMemberSetup
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