Picatic operates as a ticket agency on behalf of the respective organizer, and as such, sells online-tickets (right of access to an event) on their behalf. By purchasing a ticket from them, you will be subject to their terms and conditions. Terms and conditions are set by the organizer and may be different for each place or event
Delivery of ticket
After your payment has been authorized, you will receive an instant printable screen, containing all the e-ticket(s)/code(s) in combination with, the name of the person who placed the order (name which was stated at the time when the ticket was ordered) and the number of persons listed under such order. In addition, e-ticket/code will also be issued to your e-mail account. You may print the e-mail containing the e-ticket/code and use it as an entry ticket to the event in question, along with photo identification. If you are not able to print the e-mail, we recommend that you write down the code off the initial printable screen, and use this number along with valid photo identification as an entry ticket. Adult access will be denied unless accompanied with valid photo identification. Payment Methods Picatic.com accepts several methods of payment to accommodate your needs. In Canada, Picatic.com accepts American Express, Visa, and MasterCard. Sales Picatic sells tickets on behalf of promoters, teams, bands and venues, which means Picatic.com does not set the ticket prices or determine locations, etc. Tickets via Picatic are only sold through the internet. Occasionally, additional tickets which are not sold by Picatic may be available prior to the event by the promoter. However, Picatic does not control this inventory or its availability.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Picatic's Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Picatic will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Currency
All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Picatic.com, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Cancelled and Postponed Events Exchange
It is the organizer/promoter responsibility to contact you via e-mail if a venue or event is postponed or cancelled. As a ticket agent for other organizers and/or companies, we must adhere to their exchange and refund policy. With the emailing of the virtual ticket(s), and the payment of such ticket(s) to the organizer, this concludes Picatic's responsibility. If the organizers and/or companies instruct Picatic to refund the tickets sold via Picatic, we will do so in the shortest possible delay. Subject to non-obstruction, will be given no less then 10 days after notice of event cancellation or change from the organizer, all refunds will be returned by Picatic to the account of the person who initially made the payment(s). All sales are final; refunds will only be made in such case as listed above. If the organizer involved allows for tickets to be valid for a deferred event/date, all tickets will act as a new ticket for the deferred new date without refund.
All refunds are subject to a $3.00 Cdn or 7% Processing Fee and will only be provided to the person who made payment.
Errors and mistakes in Promoter Policies
Before purchasing tickets, the buyer should carefully review policies set forth by our clients, including venues, teams and theaters. As a ticket vendor, the respective/organizer writes and displays all event(s) information. Therefore, Picatic cannot be held responsible if the information is inaccurate, and we cannot be made liable if the organizer fails to provide the services they promised to provide.
Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Picatic is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect or different than expected due to: an error in the price posted on this web site, ability to order a ticket before its scheduled on-sale or presale date, or ability to order a ticket that was not supposed to have been released for sale, then: Picatic will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other aspects of Picatic's operated system.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Picatic customer service will attempt to contact you, using the information provided at the time of purchase. If Picatic is unable to reach you after its initial attempt, Picatic may cancel your order and may sell your tickets to another customer.
Multiple Browser Windows
When ordering tickets online with Picatic, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Transferability of tickets
All e-tickets/codes are non-transferable, and you may not give or sell your e-ticket/code to anybody. Only person(s) who are in possession of a valid e-ticket/code and the name of the person corresponding to that e-ticket/code off the master entry list will be granted access to the venue or event. Picatic E-ticket Disclaimers PICATIC DOES NOT PROMISE THAT THE PICATIC SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE PICATIC OR ANY CONTENT, SEARCH OR LINK ON IT. THE PICATIC AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. PICATIC CANNOT ENSURE THAT FILES YOU DOWNLOAD FROM PICATIC WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. PICATIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PICATIC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF PICATIC, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, AND PUNITIVE AND CONSEQUENTIAL DAMAGES. PICATIC MAKES NO GUARANTEE OF ANY SPECIFIC RESULT FROM USE OF PICATIC OR USE OF RELATED PICATIC SERVICE.
PICATIC DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, PICATIC USERS, ADVERTISERS AND/OR SPONSORS ON PICATIC AND/OR VENUE SITE, IN CONNECTION WITH THE PICTIC OR OTHERWISE RELATED TO YOUR USE OF PICATIC AND/OR THE PICATIC SERVICE. PICATIC IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON PICATIC AND/OR VENUE SITE.
This privacy policy is to demonstrate our firm commitment to protecting information you submit. This privacy policy only applies to transactions made, and data gathered, on the Picatic.com or Picatic.ca web site (both sites, including but not limited to the Ticket Sales portions of the sites, collectively, the "Picatic"), and does not apply to any other transactions, information, web site or Internet, telephone or offline point of contact between Picatic and you or other consumers. Please review this privacy policy periodically as we may update it from time to time. This privacy policy was last revised on January 4, 2006. Each time you visit Picatic or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.
Who We Are
When we say "we" or "Picatic" in this privacy policy, we mean Picatic E- Ticket, a Canadian Company, to provide ticketing services in Canada that operate primarily under the "Picatic.com or Picatic.ca" brand name. Accordingly, all information we receive may be shared among the different parts of Picatic in connection with Picatic E-tickets operations, and all information that is subject to this privacy policy will be used in accordance with this privacy policy by all parts of Picatic E-Ticket.
Information We Collect From You
In order to operate Picatic and provide you with information on products and services that may be of interest to you, we may collect "contact information" (i.e., information that could be used to contact you such as full name, postal code, address, phone number and email address as well as your computer's unique IP address (if any)), "financial information" (i.e., passwords, credit card numbers and bank and other financial institution account numbers) and "demographic information" (e.g., postal code, hometown, gender, purchase history information, posting and sales information and age as well as IP addresses that are not unique to your computer) from you. Please note that nowhere on Picatic do we knowingly collect contact information or financial information from children under the age of 13.
How We Use Contact Information: Responsibility
Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance. We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you order, post or sell tickets (including event confirmations, changes and cancellations). In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, performing customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through Picatic, or register with Picatic, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.
Contacting You for Offers and Promotions.
After you provide us with an email address in connection with ordering or trying to sell tickets through Picatic or registering with Picatic, or in connection with any Special Offers as described below, you may visit the "Client Login" section of Picatic, where you will be given the opportunity to tell us not to use that email address to send you promotional emails. "Promotional emails" are emails that are sent solely for promotional purposes. By submitting an email address to us, you agree that Picatic (on behalf of itself or on behalf of others) may send promotional emails to that email address until such time that you so indicate your preference not to receive them. Please note that if you ask not to receive promotional emails from Picatic, you may still receive promotional emails during the next 84 hour period (as it may take some time for your preferences to be updated throughout our computer systems), you may still receive non-promotional emails from Picatic, and you may still receive emails from certain others (including, but not limited to, Event Providers (defined below)); please read the rest of this privacy policy to learn how others may contact you.
Providing Event Providers with Contact Information.
Picatic sells tickets on behalf of others; it does not produce or otherwise bring you events. Venues, promoters, artists' representatives and fan clubs, teams, leagues and others ("Event Providers") are involved in, produce and bring you events. When you use Picatic to order or try to sell tickets (or to register while attempting to order or sell Tickets), instead of providing your information directly to Event Providers, you provide your contact information to Picatic who may then pass that information on to the Event Providers on your behalf. Also, when you bid in an auction, order, try to sell tickets, register to bid in an auction, or try to order or sell tickets through Picatic, you consent for us to provide your email address and other information to the Event Providers. Also, when you elect to receive alerts from a specific Event Provider, we may share your email address with that Event Provider. Sharing information with Event Providers will allow Event Providers to contact you using the email address or other contact information you have provided. If, before we provide your contact information to an Event Provider, you request not to receive promotional emails from Picatic, then we will pass that request on to the Event Provider (unless you register with Picatic using a Canadian postal code, as further described in "Special Provisions Regarding Canadian Call Centres and Customers" below). Nonetheless, because Event Providers are not part of Picatic, Event Providers are not subject to this privacy policy and may still use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Event Provider's privacy policies, or you do not want to receive communications from a particular Event Provider, or you have other questions, instructions or concerns to which you would like an Event Provider to respond, then you must contact that Event Provider directly. Also, you may contact an Event Provider directly to learn whether you may purchase tickets to the Event Provider's event anonymously (i.e., without having that Event Provider receive your contact information) by purchasing tickets directly through the Event Provider's box office using cash instead of purchasing through Picatic. Subsequently, not purchasing tickets from Picatic on-line voids you of any rights and privileges provided by Picatic E-Tickets.
Providing Merchants with Contact Information.
In addition to selling event tickets on Picatic, Picatic may sell other goods or services, allow you to make reservations, or allow you to participate in (or register for) contests, sweepstakes or other offers or programs (such as discount or rewards programs, magazine subscriptions, hotel bookings or cruises) on Picatic. Typically, these goods, services, contests, sweepstakes or other offers or programs ("Special Offers") for which you make purchases, orders or reservations, or for which you participate in or register, are provided by third parties ("Merchants"). Consequently, if you elect to engage in a Merchant's Special Offer, Picatic's may provide that Merchant with your contact information - in fact, when you elect to engage in a Merchant's Special Offer you consent for us to provide your email address and other information to that Merchant. Because Merchants are not part of Picatic, Merchants are not subject to this privacy policy and may use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Merchant's privacy policies, or you do not want to receive communications from a particular Merchant, or you have other questions, instructions or concerns to which you would like a Merchant to respond, then you must contact that Merchant directly.
Divulging Your Contact Information for Legal and Administrative Reasons.
We may disclose specific contact information when we determine that such disclosure will be helpful to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of Picatic, other visitors to Picatic, users of services or products provided by Picatic or to take part with others in joint anti-fraud activities. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or bankruptcy of Picatic.
Providing Non-Picatic Affiliates with Contact Information.
We may also share your contact information with our Non-Picatic Affiliates (defined below), but each Non-Picatic Affiliate who receives your contact information will comply with the terms of this privacy policy with respect to its use and disclosure of the contact information we share with it; unless, the Non-Picatic Affiliate is also receiving it because it is an Event Provider or Merchant as described above (in which case it will not be required to comply with this privacy policy with respect to its use or disclosure of such information). When we say "Non-Picatic Affiliates". Other Instances where Contact Information may be shared. If you have opted out of receiving all promotional emails, then we will not share your contact information with unaffiliated third parties, unless we are otherwise permitted to under this privacy policy (for example, we will still be permitted to share your contact information with Event Providers or Merchants but only to the extent permitted above). If you do not opt out of receiving promotional emails, then we may share your contact information if we believe it makes "business sense." These third parties may communicate directly with you about their products and services.
Responsibility
Picatic will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom Picatic is allowed to disclose your contact information under this privacy policy.
How We Use Financial Information Responsibility
We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions on Picatic, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance.
We may disclose specific financial information when we determine that such disclosure may be helpful to comply with law, to cooperate with or seek assistance from law enforcement to protect the interests or safety of Picatic, other visitors to Picatic, users of services or products provided by Picatic, or to take part with others in joint antifraud activities. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or bankruptcy of Picatic.
Picatic will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom Picatic is allowed to disclose your financial information under this privacy policy.
How We Use Demographic Information
We may use your demographic information to perform business analyses or to tailor Picatic and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact information or financial information we may also share your demographic information along with it.
Information Other Web Sites Collect From You
On Picatic, we place links to other web sites operated by other parties. Some of these other web sites contain our brand names and trademark and other intellectual property that we own, others do not. When you click on these links and visit these other web sites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other web sites or these other web sites' business practices, and that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on Picatic. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.
Your IP Address
Like most e-commerce websites, each time you visit Picatic, we automatically collect your IP address and the web page from which you came. In order to administer and optimize Picatic for you and to diagnose problems with Picatic, we use your IP address to help identify you and to gather broad demographic information about you.
Web site Security
Picatic has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We use secure socket layer (SSL) technology to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.
Public Areas
Picatic may provide you with the opportunity to post information for display in areas of Picatic that are accessible to viewing by the general public ("public areas"), including, but not limited to, bulletin boards, chat rooms and user-submitted concert or other event reviews. This privacy policy does not apply to any information that you submit for use in public areas. We ask that you do not submit any contact information or financial information for display in public areas, as other people who use Picatic will see it. If you submit such information for display in public areas, Picatic cannot prevent it from being used in a manner that violates the law, your personal privacy or your safety. By submitting such information for display in public areas, you assume the risks and sole liability arising as a result of such information being displayed.
How You Can Access and Update Your Email Preferences, Contact Information and other My Account Information, Deleting Information: You may click on Picatic's Client Login Account link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) if you would like to receive promotional emails (or do not want) to receive from us. If you would like to delete a Client Login that contains your information, please contact customer service. Please note that deleting your account on Client Login will not delete all of your contact information or other information contained on our systems, since much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.
Please note that changing information through your Client Login profile, or otherwise opting-out of receipt of email communications from Picatic and third parties (other than Event Providers or others for whom you cannot use Picatic to cause an opt-out to be effective as stated above) will only change the data reflected in Client Login for purposes of transacting future business on Picatic and for managing future communications from Picatic.
When registering Picatic with Canadian postal code, then we may send you an email inviting you to select "yes" to promotional emails that you would like to receive from Picatic, and then, if you do not make any selections, we will not send you any more promotional emails at that email address. Event Providers may still communicate with you regardless of whether or not you opt-in to receive further promotional emails, and it is possible that in most cases we may not share with them whether or not you have elected to receive promotional emails from us.
